Vintage Collections by Gaurav Gupta Effective date: 12 August 2026 · Last updated: 12 August 2026
We sell pre-owned and refurbished devices, so we are specific about what you are buying and equally specific about what we will do if it isn’t right. This Policy sets out our condition grades, your return and exchange rights, what our warranty covers, and how to make a claim.
Nothing in this Policy limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or the Sale of Goods Act, 1930.
1. What you are buying
Almost everything we sell is pre-owned, refurbished, or collectable — not new, and not sold by or on behalf of the original manufacturer. Every product page states the condition grade, what is included in the box, and whether the item carries our warranty or a live manufacturer warranty.
1.1 Condition grades
Grade
What it means
New / Sealed
Factory sealed, unused, in original packaging. Sold as new.
Like New
Fully functional. No visible marks at arm’s length. Original or replacement packaging.
Excellent
Fully functional. Light hairline marks visible only on close inspection under direct light.
Good
Fully functional. Visible signs of use — scuffs, minor scratches, light edge wear, minor discolouration of plastics consistent with age.
Collector’s / Vintage Condition
A genuine period piece. Fully functional unless stated otherwise, with honest age-related wear, patina, faded keypad printing, or yellowing. Valued for originality, not for looking new.
As-Is / For Parts
Sold with stated faults, or untested, for display, restoration, or spares. No warranty. No return. No exchange. Clearly marked on the product page.
Cosmetic wear that matches the stated grade is not a defect and is not grounds for a return, exchange, or warranty claim. Photographs on the product page are of the actual unit unless the listing says otherwise, and are the reference point if there is a disagreement about condition.
1.2 Network compatibility — please read before ordering
Many vintage handsets are 2G or 3G only. Indian telecom operators have shut down or are phasing out these networks. In practice:
A 2G-only handset will not work on Jio, which operates no 2G network.
3G-only handsets are progressively losing coverage on all networks.
Handsets without VoLTE cannot make or receive calls on VoLTE-only networks.
4G/LTE band support on older and imported handsets may not cover all Indian bands.
Every product page states the network generation and bands the device supports. It is your responsibility to confirm that the device will work with your operator and SIM before ordering. A device that functions correctly but is incompatible with the network you chose is not a defective device, and network incompatibility is not covered by our warranty. If you are unsure, message us on +91 70455 86969 before you buy and we will tell you plainly whether it will work for you.
1.3 Batteries
Batteries in pre-owned devices are consumable and aged. Unless a listing specifically states a new or replacement battery has been fitted, expect materially reduced backup compared with a new device. We test that every battery charges and holds a usable charge before dispatch. Battery backup, standby time, and capacity degradation are not covered by warranty, except where the battery is dead on arrival or fails within 15 days of delivery.
2. Your options at a glance
Situation
Window
Who pays courier
Remedies available
Product problem — defective, dead on arrival, damaged in transit, wrong item, missing accessory, or not as described
7 days from delivery
We do
Free replacement, exchange, repair, or full refund — your choice
Change of mind — you simply want something else
7 days from delivery
You do
Exchange for another in-stock product
In-warranty fault appearing later
Within the warranty period
See Section 5.4
Repair, replacement, or credit
As-Is / For Parts items
—
—
No return, exchange, or warranty
3. Product problems — return, replace or refund
If your product is defective, dead on arrival, damaged in transit, not what you ordered, missing a stated accessory, or materially different from its description or condition grade, you are entitled to send it back and to choose between a replacement, an exchange, a repair, or a full refund of everything you paid, including shipping.
We bear all courier costs on an accepted product-problem claim, in both directions.
How to raise it
Contact us within 7 days of delivery at info@vintagecollections.online or +91 70455 86969 with your order number, photographs, and a short video showing the fault. For transit damage, report within 48 hours — see our Shipping & Delivery Policy.
We will acknowledge within 48 hours and either approve the claim or ask for more information.
On approval we arrange a free reverse pickup, or reimburse your actual courier cost if your PIN code is not serviceable for pickup.
We inspect the returned item within 3 working days of receiving it.
We then process your chosen remedy.
Because most of our stock consists of single units, an identical replacement may not exist. Where it doesn’t, you may choose a comparable alternative or a full refund.
4. Exchange — change of mind
If the product is fine but you would rather have something else, you can exchange it for any other product available in our stock within 7 days of delivery.
You pay the courier charges for sending the item back and for the replacement being shipped out.
Any price difference is payable by you if the new item costs more, or refunded as store credit if it costs less.
The replacement is dispatched once we receive the original item and it clears inspection.
One exchange per order. An exchanged item cannot be exchanged again.
Change-of-mind exchange is a goodwill facility. It does not apply to As-Is/For Parts items, or to items marked non-exchangeable on the product page.
4.1 Condition required for exchange
The product must come back exactly as it went out:
in its original box and outer packaging, with all inner packing intact;
with every accessory, cable, charger, manual, SIM tool, and freebie that was included;
with all labels, IMEI stickers, seals, and tamper-evident markings intact and unremoved;
with no new scratches, dents, screen marks, or signs of use beyond ordinary inspection;
with no liquid ingress, and no attempted repair, disassembly, or modification;
factory reset, with iCloud / Find My, Google FRP, and every vendor account signed out and removed, SIM and memory card taken out.
Items that arrive damaged, incomplete, tampered with, or still account-locked are not eligible for exchange. We will photograph the condition on arrival, tell you what the problem is, and return the item to you at your cost.
5. Warranty
5.1 Vintage Mobiles Collection warranty — 1 month
Every product we sell — other than items marked As-Is / For Parts — carries a 1-month warranty from the date of delivery against technical and functional defects.
What it covers: faults in the device’s core functions that arise in normal use — the device failing to power on, charge, hold a charge, register a SIM, make or receive calls, or faults in the display, keypad, touch response, speaker, microphone, camera, buttons, or ports.
5.2 Manufacturer warranty — 6 months or 1 year
Some products carry a live manufacturer or brand warranty of 6 months or 1 year. Where they do, it is stated clearly on the product page and the remaining period is disclosed.
A manufacturer warranty must be claimed directly with that brand’s authorised service centre, using the invoice and IMEI/serial we supply. We are not the manufacturer, are not authorised by any brand, and cannot process, guarantee, or influence the outcome of a manufacturer warranty claim. We will help you locate the correct service centre and provide the documents you need, but the claim itself is between you and the brand.
5.3 What the warranty does not cover
Physical damage of any kind, including drops, impacts, pressure damage, dents, and bends
Broken, cracked, scratched, or pressure-marked display, glass, or body
Water, moisture, humidity, or liquid damage, or a triggered liquid-contact indicator
Damage caused by misuse, negligence, accidental dropping, or use outside the device’s normal purpose
Any unauthorised repair, disassembly, part replacement, modification, or opening of the device by anyone other than us or a brand-authorised service centre
A removed, altered, damaged, or unreadable IMEI, serial number, or warranty seal
Cosmetic wear, ageing, patina, discolouration, or fading consistent with the stated condition grade
Battery backup, standby time, or capacity degradation after 15 days from delivery
Consumables and accessories — cables, chargers, earphones, cases, screen guards, styluses — beyond 15 days from delivery
Software issues, operating-system updates, app compatibility, discontinued vendor services, store or account availability, jailbreaking, rooting, custom firmware, or unlocking
Network incompatibility, signal quality, carrier lock, SIM lock, or discontinuation of 2G/3G services
Damage caused by voltage fluctuation, use of a non-original charger, or faulty power supply
Loss of data, loss of use, or any consequential loss
Damage in transit where the item was sent back to us without adequate packaging
Loss or theft of the device
Any item sold As-Is / For Parts
Warranty is void if the device has been opened or serviced by anyone other than us or a brand-authorised service centre, or if the IMEI/serial is unreadable or does not match our records for your order.
5.4 Making a warranty claim
Write to info@vintagecollections.online or WhatsApp +91 70455 86969 with your order number, invoice, IMEI/serial, a description of the fault, and a short video showing it.
We acknowledge within 48 hours and confirm whether the claim is accepted.
Remove all your data and account locks — factory reset, sign out of iCloud/Find My and Google FRP, remove SIM and memory card — then pack the device securely and send it to the service address we give you.
Courier costs: for a valid claim raised in the first 7 days, we arrange free pickup and pay both ways. After 7 days, you pay to send the device in, and we pay to send it back.
We diagnose and complete service within 7 to 15 working days of receiving the device, and keep you updated.
5.5 Warranty outcomes
Repairable — we repair it and return it free of charge. The original warranty period continues; it does not restart.
Not repairable, replacement available — we send an equivalent unit of the same condition grade.
Not repairable, no replacement available — within 30 days of delivery you receive a full refund of the invoice value. After 30 days, you receive a store credit or refund of the invoice value at our election, and we will discuss the option with you before we decide.
If our inspection shows the fault is one of the exclusions in Section 5.3, we will tell you, quote for a chargeable repair if one is possible, and return the device to you at your cost if you decline.
6. Items that cannot be returned or exchanged
Items sold as As-Is / For Parts, or marked non-returnable or non-exchangeable on the product page
Items where the IMEI, serial number, or seal has been removed, altered, or made unreadable
Items returned incomplete, damaged, or with signs of use, unauthorised repair, or liquid ingress
Items still locked to your iCloud, Google, or vendor account
Used consumables and hygiene-sensitive accessories — earphones, in-ear devices, screen guards once applied
Personalised, engraved, or custom-configured items
Free gifts and promotional items, which must be returned with the main product for any return or exchange to be processed
Any item where the request is raised after the applicable window has closed
7. Refunds
Refunds are made only where this Policy or the law provides for them — principally for defective, damaged, wrong, not-as-described, or undeliverable products, for orders cancelled before dispatch, and where a warranty claim cannot be resolved by repair or replacement.
Payment method
How the refund is made
Time to credit
UPI, card, net banking, wallet
Reversed to the original payment method
Initiated within 3 working days of approval; credited within 5 to 7 working days, depending on your bank or card issuer
Cash on Delivery
Bank transfer or UPI to an account in your name
Initiated within 3 working days of you providing the account details; credited within 5 to 7 working days
Store credit
Issued as a credit note to your account
Immediately on approval
Refund timelines follow the turnaround-time norms prescribed by the Reserve Bank of India. Once we have initiated a refund we will share the reference number; any delay after that lies with the bank or issuer, and we will help you follow it up.
We refund shipping charges in full where the return is due to a product problem, a wrong item, transit damage, or our cancellation. We do not refund shipping charges on change-of-mind exchanges.
8. Order cancellation
Before dispatch — cancel free of charge from My Account → Orders or by contacting us. Full refund initiated within 3 working days. We do not charge cancellation fees.
After dispatch — the order cannot be cancelled. Refuse delivery, or use the return and exchange routes above.
Cancellation by us — we may cancel an order and refund you in full if the item fails pre-dispatch testing, if stock is unavailable, if there was a pricing or listing error, if we cannot verify the payment, or if we cannot service your delivery address. We will tell you why.
9. Before you send anything back — data and account locks
This applies to every return, exchange, and warranty claim without exception:
Back up anything you want to keep. We cannot recover data from a device once it is processed.
Remove your SIM card and memory card.
Sign out of and switch off iCloud / Find My iPhone / Activation Lock.
Remove your Google account and Factory Reset Protection on Android devices.
Remove any BlackBerry ID, Samsung, Mi, or other vendor account.
Factory reset the device if it is functional enough to allow it.
A device that reaches us still locked cannot be tested, serviced, or processed. We will hold it, tell you, and return it to you at your cost if the lock is not removed within 15 days.
10. How to reach us
Customer care Email: info@vintagecollections.online Phone / WhatsApp: +91 70455 86969 Monday to Saturday, 10:00 to 19:00 IST
Grievance Officer Gaurav Gupta (Vintage Collections by Gaurav Gupta) Delhi Gate, Najafgarh, New Delhi – 110043, India Email: info@vintagecollections.online · Phone: +91 70455 86969
Every complaint is acknowledged within 48 hours and resolved within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020. You will receive a ticket reference to track it.
If you are not satisfied with our response, you may contact the National Consumer Helpline on 1915 or https://consumerhelpline.gov.in, or file a complaint at https://edaakhil.nic.in.
Business details
Trading name:Vintage Collections by Gaurav Gupta Legal entity:Vintage Collection by Gaurav Gupta Registered / operating address: Delhi Gate, Najafgarh, New Delhi – 110043, India Website: https://vintagecollections.online
