Effective date: 12 August 2026 · Last updated: 12 August 2026
Every piece in our collection is one of a kind, and most of them have already survived a decade or two. Getting them to you intact is the last job we do, and we take it as seriously as the sourcing.
This Policy explains how we pack, dispatch, and deliver your order, what it costs, how long it takes, and what happens when something goes wrong in transit. It forms part of our Terms and Conditions and should be read with our Return, Exchange & Warranty Policy.
1. Where we deliver
We currently ship across India only. We do not ship internationally, and we do not deliver to APO/FPO or diplomatic addresses.
Serviceability is checked at checkout against your PIN code. A small number of remote PIN codes are not serviced by any of our courier partners; if your PIN code cannot be serviced, checkout will tell you before you pay.
2. Order processing and dispatch
Once your payment is confirmed, we do not simply pull the box off a shelf. Each order is physically inspected, function-tested, IMEI-verified, factory reset, photographed, and packed before it leaves us.
Stage
Timeline
Order confirmation
Immediately on successful payment
Inspection, testing and packing
Within 24 to 48 working hours of order confirmation
Dispatch and tracking number issued
On completion of packing, by email and SMS/WhatsApp
Orders placed on Sundays and public holidays are processed on the next working day. Working days are Monday to Saturday, excluding gazetted public holidays in Delhi.
If an item cannot be dispatched within this window — for example, because it fails our pre-dispatch test — we will contact you within 48 hours with the option of a replacement unit, a store credit, or a full refund.
3. Delivery timelines
3.1 Delhi NCR — quick delivery
For addresses within Delhi NCR, we offer fast local delivery through Porter, subject to service availability, rider availability, and the value and size of the consignment. Where Porter delivery is available for your order, it will be shown as an option at checkout.
3.2 Pan-India delivery
For the rest of India, orders are generally delivered within 2 to 3 working days after dispatch.
Destination
Indicative delivery time after dispatch
Delhi NCR
Same day to next day (Porter, where available)
Metro cities and Tier-1 cities
2 to 3 working days
Tier-2, Tier-3 cities and towns
3 to 5 working days
North-East India, Jammu & Kashmir, Ladakh, Andaman & Nicobar, Lakshadweep, and remote PIN codes
5 to 10 working days
These are estimates, not guarantees. Actual delivery time depends on the destination, the courier’s own network schedule, weather, local restrictions, strikes, festival and election-period volumes, and other circumstances outside our control. The date shown at checkout or in your dispatch email is an expected delivery date, not a committed one.
4. Courier partners
We use established, tracked courier services for every consignment:
Blue Dart
Delhivery
Amazon Transportation Services
Ecom Express
Ekart
Porter (Delhi NCR)
Other trusted courier partners, as required by destination and consignment value
We select the courier for each order based on destination serviceability, consignment value, and delivery speed. We do not accept requests for a specific courier partner.
5. Shipping charges
Shipping charges, where applicable, are calculated and displayed at checkout before you pay, along with any applicable taxes. The price you see at the payment step is the total amount payable — we do not add charges after the order is placed, and we do not collect any amount at the door beyond the amount shown on the invoice for Cash on Delivery orders.
Where a shipping promotion or free-delivery threshold applies, its terms will be stated on the offer itself.
6. Packaging
Vintage devices need more protection than current-generation ones, and we pack accordingly:
device secured in a moulded or foam-lined inner box, with screen protection;
original box and accessories, where the listing states they are included, packed separately so they are not crushed;
shock-absorbing fill on all six faces;
tamper-evident outer sealing;
fragile and handle-with-care marking on the outer carton;
discreet outer packaging with no brand or product name printed on it, for security in transit.
7. Tracking your order
You will receive a tracking number by email and SMS/WhatsApp as soon as your order is dispatched. Tracking data is generated by the courier and may take up to 24 hours to become active on their website.
You can also track your order from My Account → Orders on our website.
8. Delivery, OTP, and who can receive the parcel
Delivery is attempted to the address you entered at checkout. Please check your address and PIN code carefully before paying — we cannot change a delivery address once a consignment has been handed to the courier.
Many of our couriers require an OTP at the door. Do not share the OTP with anyone before the parcel is physically in your hand.
Parcels may be handed to any adult available at the delivery address who accepts the consignment. We treat delivery to the address as delivery to you.
Couriers typically make three delivery attempts. If all three fail, or if the parcel is refused, it is returned to us.
If you are unreachable on the phone number given at checkout, the courier may return the consignment without completing all attempts.
Risk and title. Risk of loss or damage passes to you on delivery of the consignment to you or to any person at the delivery address who accepts it. Title to the goods passes to you on delivery, or on our receipt of payment in full, whichever is later.
9. Damaged, tampered, or short-shipped parcels
This is the single most important section of this Policy. Please read it before you open your parcel.
9.1 Refuse a visibly damaged parcel
If the outer packaging arrives torn, crushed, wet, re-taped, or with the seal broken, refuse delivery and tell the courier the reason. Then contact us the same day. A refused damaged parcel is the cleanest possible outcome — we will ship a replacement or refund you in full at no cost to you.
9.2 Record an unboxing video
We strongly recommend recording a single, continuous, unedited video of the parcel being opened, starting with the sealed outer carton and the shipping label clearly visible, and continuing without a cut until every item is unpacked. This one habit resolves the overwhelming majority of transit claims immediately and in your favour.
9.3 Report within 48 hours
Report any transit damage, tampering, missing accessory, or wrong item within 48 hours of delivery, to info@vintagecollections.online or +91 70455 86969, quoting your order number and attaching photographs of the outer packaging, the inner packaging, and the item.
If you have an unboxing video, we will process your claim immediately. If you do not, we will still investigate — we will raise a claim with the courier, pull the proof-of-delivery and weight records for your consignment, and revert to you within 7 working days. Not having a video does not automatically end your claim, but it does mean the claim takes longer and depends on what the courier’s records show.
Once a transit claim is accepted, you may choose a replacement (subject to stock, as most of our pieces are single units), a comparable alternative, or a full refund including shipping charges. We bear all courier costs on an accepted transit claim.
10. Failed deliveries and returned consignments
If a consignment is returned to us undelivered:
Because of us or the courier — wrong routing, courier error, network failure, or a lost consignment — we will re-ship at our cost, or refund you in full, at your choice.
Because of you — an incorrect or incomplete address, an unreachable phone number, repeated unavailability at the address, or refusal to accept a parcel that was not visibly damaged — we will refund the order value less the actual forward and return shipping costs incurred, or re-ship it once you pay the fresh shipping charge.
For prepaid orders returned to us for reasons attributable to you, the refund is processed once the consignment is physically back with us and inspected.
11. Cash on Delivery
Where Cash on Delivery is offered on your PIN code, it will appear as a payment option at checkout, along with any COD handling fee and order value limit applicable to it. COD is not available on every product or every PIN code, and we may withdraw it for a specific order or customer where we have a reasonable concern about repeated refusals or non-acceptance.
Refusing a COD parcel at the door without a valid reason may result in COD being disabled on your account for future orders.
12. Delays outside our control
We are not liable for delivery delays caused by events beyond our reasonable control, including natural disasters, extreme weather, floods, earthquakes, fire, epidemics, pandemics, war, riots, civil unrest, strikes, lockdowns, curfews, government restrictions, transport network failures, courier system outages, or acts of any authority.
Where such an event delays your order, we will keep you informed, and you may cancel any order that has not yet been dispatched for a full refund.
13. Cancellations before dispatch
You may cancel any order free of charge at any time before it is dispatched, from My Account → Orders, or by contacting us. We do not levy cancellation charges. A full refund is initiated within 3 working days of cancellation.
Once a consignment has been handed to the courier, it cannot be cancelled — but it can be returned or exchanged under our Return, Exchange & Warranty Policy.
14. Contact and grievance redressal
Customer care Email: info@vintagecollections.online Phone / WhatsApp: +91 70455 86969 Monday to Saturday, 10:00 to 19:00 IST
Grievance Officer Gaurav Gupta, (Vintage Collections by Gaurav Gupta) Delhi Gate, Najafgarh, New Delhi – 110043, India Email: info@vintagecollections.online · Phone: +91 70455 86969
We acknowledge every complaint within 48 hours and resolve it within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020. You will be given a ticket reference to track your complaint.
If you remain dissatisfied, you may approach the National Consumer Helpline on 1915 or https://consumerhelpline.gov.in, or file online at https://edaakhil.nic.in.
Business details
Trading name:Vintage Collections by Gaurav Gupta Legal entity:Vintage Collections by Gaurav Gupta Registered / operating address: Delhi Gate, Najafgarh, New Delhi – 110043, India Website: https://vintagecollections.online
